Here at Hello Puppy, we are more than just a puppy service and our work continues with you after your new best friend comes home. We love what we do and more importantly love our puppy’s just like members of our family. Our main focus is the health and safety of our puppies and we work hard to ensure nothing goes wrong with a puppy’s health, but the heath of a puppy is a combination of many factors like exercise, genetics, food, and vaccines. Unfortunately, it’s impossible to promise that your puppy will not ever have a health problem, we can, however, promise that we do our best to make sure your new best friend is as healthy as possible the moment he or she arrives.
At Hello Puppy we go beyond the expectations when onboarding breeders. We provide extensive background checks and survey their location to ensure the puppies are being taken care of by the industry standards. Every Hello Puppy breeder is required to keep all vaccinations up-to-date and each puppy is required to pass a health check before traveling. We ask that you take your new best friend to a verified veterinarian within 72 hours of receiving him or her to ensure your puppy is as healthy and happy as possible.
Health Check Policy — Before your puppy is sent home to you, he or she has undergone an extensive veterinary health check and breeders have followed our vaccination and deworming protocols in an effort to ensure your puppy arrives healthy and happy.Year 1 Health Guarantee — If, within one year of purchase, your puppy is found to have a congenital or hereditary condition which adversely affects your puppy's health, we will provide you with a replacement puppy of equivalent value.
Years 2-10 Health Guarantee — If, after the first year, but before the tenth anniversary of your purchase, your puppy is found to have a congenital or hereditary condition which adversely affects your puppy's health, we will offer you a credit of 50% of your purchase price towards the purchase of another puppy from us.